Privacy policy
VelumiSkin operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, our customers, with a personalized shopping experience (hereinafter referred to as the “Services”). VelumiSkin uses the Shopify platform, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Data We Collect or Process
When we use the term “personal data,” we mean information that identifies you or another person or that can reasonably be linked to you. Personal data does not include information that is collected anonymously or that has been de-identified so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you use the Services, where you live, and as permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit and debit card numbers and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when communicating with us, such as when submitting a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you use or navigate the Services.
Sources of Personal Data
We may collect personal data from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
Automatically through the Services, including data from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
From our service providers, including when we use them to enable certain technologies and when they collect or process your personal data on our behalf;
From our partners or other third parties.
How We Use Your Personal Data
Depending on how you interact with us or which of our services you use, we may use your personal data for the following purposes:
Providing, customizing, and improving our services. We use your personal data to provide you with our services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items you’re interested in, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; facilitating returns and exchanges; enabling the posting of reviews; and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better customize and improve our services.
Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and displaying online ads for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, and other activities on the Services.
Security and Fraud Prevention.
We use your personal information to verify your account, ensure secure payments and shopping, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or harmful activities, protect public safety, and secure our services. If you decide to use the Services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other login credentials with anyone else.
Communicating with You. We use your personal information to provide you with customer support, respond to your requests, provide you with effective services, and maintain our business relationship with you.
Legal Grounds. We use your personal data to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil inquiries, potential or actual legal disputes, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
With Shopify, vendors, and other third parties that perform services for us (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you and not to show you targeted ads and marketing based on your online activity across different merchants and websites. You can exercise your rights to opt out of these uses here
If you instruct us, ask us to, or otherwise consent to the sharing of certain information with third parties, for example to ship products or through social media widgets or login integrations.
with our affiliates or otherwise within our corporate group.
in connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. The information you provide to the Services will be transferred to and shared with Shopify and third parties, who may be located in countries other than where you reside, for the purpose of providing and improving the Services for you. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and your potential rights, you can visit Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data there. Link to Shopify’s Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms without restriction on its use by us or a third party. The inclusion of these links does not in itself imply that we endorse the content of these platforms or their owners or operators, except as stated within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal data from children under the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal data, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we have no specific information indicating that we “share” or “sell” (as defined by applicable laws) the personal data of individuals under the age of 16.
Security and Retention of Your Data
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information.
The length of time we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and options
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute; they may only apply under certain circumstances, and in certain cases, we may refuse your request as permitted by law.
Right of Access / Information. You may have the right to request access to the personal data we hold about you.
Right to Erasure. You may have the right to request that we erase the personal data we hold about you.
Right to Rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
Right to Data Portability. Under certain circumstances and with certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and request that it be transferred to a third party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or to opt out of the processing of your personal data for purposes considered “targeted advertising,” as defined by applicable privacy laws. You can exercise your rights to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you are using to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, which you can opt out of at any time using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you’ve placed.
If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations set forth by local laws, in addition to the rights listed above, you may exercise the following rights:
Objection to processing and restriction of processing: You may ask us to stop or restrict the processing of personal data for certain purposes.
Withdrawal of consent: If we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent prior to its withdrawal.
Objection to processing and restriction of processing: You may ask us to stop or restrict the processing of your personal data for specific purposes.
Withdrawal of consent: If we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent prior to its withdrawal.
You may exercise any of these rights as indicated in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal data and all the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable laws.
Complaints
If you wish to complain about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us via the contact details below, or you may file a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store, and process your personal data outside the country where you live.
If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent agreements issued by the relevant UK authority, unless the transfer is to a country that has been designated as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including in light of changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us at or email us at info@velumiskin.com. For the purposes of applicable data protection laws, we are the controller of your personal data.